From the perspective of Futurice and your own work history, what is your relationship to promoting psychological safety?
Nevanlinna: Three of Futurice’s values have been involved from the beginning: trust, appreciation and continuous improvement. Transparency came later, others were from the beginning.
Our values ended up being the elements on which psychological safety is built. The first conscious things we did about 15 years ago when we started having weekly Weekly smiley – eventwhere people open up how they are doing right now. It is a habit that quickly builds mutual trust, that is, psychological safety.
Ekholm: Values are really important to us, they are used everyday and consciously. Specially trust relates to psychological safety. We have a really long history of how we hold these values to guide our policies. After all, they don’t give absolute answers, they give reflection points where we can think about what should be done.
We have been talking about psychological safety for years. Typically, everyone who comes to work for us goes through the onboarding phase, where the working methods section goes through these things. For example, we go through the values, and then the 4×2 idea, as well as the importance of psychological safety in a multidisciplinary team.