Privacy Policy

Privacy Policy
Finnish Personal Data Act (523/99), Sections 10 and 24

Controller
Topaasia ltd
Kivakatu 10 a 26, 15210, Lahti
ville@topaasia.com , +358 45 2020995

Contact Person for Matters Concerning the Data File
Ville Häll
Kivakatu 10 a 26, 15210, Lahti
ville@topaasia.com , +358 45 2020995

Name of the Data File
Topaasia ltd’s customer and visitor data file

Purpose of the Data File
The data in the customer and visitor data file is used for the direct marketing and sales of the Topaasia services and products. The data is processed to monitor visitor activity on the website and how visitors end up on the website as well as for sales performance monitoring and possible customer profiling for sales purposes. The data is also used for customer service in a situation where a user contacts Topaasia ltd’s employees through the chat service or contact form on the website. Customer has a right to deny marketing by resigning from email opt-out-links or by addressing her/his wishes to Topaasia by email to ville@topaasia.com

In addition, the information in the customer and visitor register may also be used, if necessary, for the purposes of the service misuse and to communicate with users about such suspected abuses. This may also include that the employee of Topaasia ltd will contact users directly using this contact information. Similarly, Topaasia Ltd. May use information to defend, respond to or otherwise compel legal claims.

The content of the Data File
The data in the register depends on interests and commercial decisions of Customer. The following data is collected regarding visitors based on their visit:

Browser information, such as IP address, name and version number of browser, name and version of the operating system
Opened pages
Possible referrers through which a visitor has come to the website.
The following data is collected through online forms: Name
Telephone number
Email
Address
Ordered product
By using and disclosing data on the gälliwashere website, you accept the processing, recording and disclosure of your personal data as described in this document.

Regular Sources of Data
Data is generated in the data file based on the data subjects’ own disclosures and employers’ disclosures and through the controller’s own activities (service fee data). Data is collected from topaasia.com website. Information is collected when ordering free information or when buing products or services from Topaasia.

The collection of data is carried out using the available online technologies, third-party services and as a result of the visitors’ own activities. The technologies and services used for data collection are Google Analytics, Google Adwords, Hubspot, Mailchimp, Facebook Pixel and forms.

How we use the data
The information collected can be used for following purposes:
– Personification of user experience
– Improving usability of website
– For improving customer service
– For faster processing of business transaction
– For sending information regarding your order.
– For marketing other products.

Security of Data File

Topaasia ltd and its partners take care of the security of their websites and their partners’ websites to the best of their knowledge and skills.

Your data will be kept secure by Topaasia technology partners and will not be accessible to third parties.

Regular Destinations of Disclosed Data
The personal data provided through online forms is stored and processed in a third-party service, hubspot.com, which we use for monitoring the sales situation, history and development and improving our customer service. The following data is disclosed to the hubspot service: email, name, company name and telephone number. Data is also disclosed to a third party service, mailchimp.com, which we use for sending newsletters and marketing messages. The following data is disclosed to the MailChimp service: email, name, company name and telephone number. Data is also disclosed to a third party service, shopify.com, which we use for e-commerce.

We never sell or disclose our visitors or customers’ data to third parties for marketing purposes. We may, however, partly outsource the processing of data to a third partly, in which case we will ensure through binding agreements with the service provider that personal data will be processed in accordance with the Personal Data Act and our guidelines.

Transfer of Data Outside the EU or the EEA
Data may be transferred outside the EU or the European Economic Area to the extent permitted by law.

We only transfer user data for the purposes and to the extent, it is necessary to ensure customer service and sales. The data to be transferred has been specified under “Regular Destinations of Disclosed Data”. Third parties that we use:

-Hubspot (CRM, Chat and forms)
-Google (analytics, adwords, Youtube, fonts)
-Stripe (for payment processess in webshop)
-Mailchimp (For marketing mails and newsletters)
-Facebook Pixel(For Facebook & Instagram advertising)

We always comply with the provisions of the applicable law when transferring data. We ensure an adequate level of data protection, for example, by agreeing on matters related to the confidentiality and processing of personal data as required by legislation.

Security of Data File
Manual material

Topaasia ltd does not process or record any material manually Any reports that are taken from the information systems and contain personal data will be processed and disposed of in accordance with Topaasia ltd’s data security policy.

Data processed with IT methods

We take the necessary technical and organizational measures to protect the users’ personal data against unauthorized access or processing.

Within the organization, access to visitor and customer data requires separate rights. Access to the data in the third party services has been prevented from anyone outside of the organization unless used in freelance work. Within the organization, access to this data requires separate rights.

Location data
Rough location data of the visitors’ devices (city/town and country) may be collected automatically through the third party services being used.

The collected location data may be disclosed to third parties as described in this document in order to ensure customer service and sales.

Digital Topaasia Service

This section applies to you if you have subscribed to us for a digital Topaasia service or for a trial session with us. The service stores the following information: email addresses, team name, Decisions and other notes of what is recorded in the game session

The service does not share information with third parties. The Digital Topaasia Heroku servers are located in the EU. Heroku uses AWS EU servers internally, but does not say exactly which, so it is either Frankfurt or Ireland.

Cookies
Our website uses cookies.

Our website uses cookies to monitor visitor behaviour. Cookies are small text files sent to and stored on the user’s computer. We monitor how the users end up on our website, how long they spend on our website and which pages they view.

We also use third party cookies on our website to enable the use of third-party extensions. These cookies are set by Google Analytics, YouTube, Google Search Console Google Adwords, Hotjar and Hubspot. You can disable third-party cookies on your browser if you do not want a third party to collect data about you. In this case the operation of the website may be limited and certain functions may be unavailable. In this case the operation of the website may be limited and certain functions may be unavailable.

The right of Access and Implementation of Right of Access
In accordance with sections 26-28 of the Personal Data Act, an individual has the right to inspect their personal data recorded in Topaasia ltd’s customer data file. We do not collect individually identifying data about our website visitors and thus it is not possible to access such data.

Visitors who have provided data through our online forms or have ordered Topaasia – games through our webshop have the right to inspect the personal data recorded. Requests must be submitted in writing by email to ville@topaasia.com Requests must be submitted in writing by email to ville@topaasia.com The customer must provide the following details required to carry out the search: first and last name.

Corrections
Topaasia ltd’s customer can add to and correct the personal data recorded. Requests to correct data other than contact details must be submitted in writing to Kivakatu 10 A 26, 15210, Lahti or ville@Topaasia.com Visitors can also request the removal of their data if the collected data is inaccurate, unnecessary or incomplete and the legislation does not impose a legal obligation to store the data in question. The customer can only correct their own contact details.

Right to prohibit processing
In accordance with section 30 of the Personal Data Act, the data subject has the right to prohibit Topaasia ltd from processing personal data for the purposes of direct marketing, distance selling, market research or opinion polls. The prohibition request can be submitted by email to ville@topaasia.com or in writing to Kivakatu 10 a 26, 15210, Lahti, Finland.