Serious game for development of Customer Experience! Play Customer Experience – pack when your group has a need to examine customer experience from wide perspective. Game facilitates discussion concerning different kind of aspect about present customer experience and helps to make concrete action steps regarding development of customer experience. Customer Experience – game includes essential aspect of Customer Experience and it’s development in organizations.
Suits of card pack and themes they represent:
Spades – Direction: Making of decisions based on customer understanding
Clubs – Culture: The effect of organization’s basic beliefs and culture on customer experience.
Diamonds – Story: Understand which encounters affect a story that a client path generates.
Hearts – Individual: Understand the meaning of self management and learning in forming of customer experience
Value added tax (VAT) 24 % added to price in Finland.